We build the systems that run your SaaS ops while you build the product.
Toolkit IQ designs and ships AI automation for support, onboarding, billing, and internal workflows, engineered and tested, then handed over as infrastructure your team owns outright.
Six categories of work we take off your team's plate.
Support triage & resolution
Agents classify, respond to, and resolve tickets across chat and email, escalating only what actually needs a human.
Onboarding & activation
Automated setup flows that provision accounts, chase missing steps, and nudge users to first value without a CS ticket.
Billing & revenue ops
Dunning, plan changes, invoice reconciliation, and usage-based billing edge cases handled without spreadsheets.
Data pipelines
Clean, sync, and enrich records across your CRM, warehouse, and product database on a schedule you don't babysit.
Internal copilots
Purpose-built assistants trained on your docs and data for sales, support, and ops teams to query directly.
Custom workflow builds
Multi-step automations for whatever your stack doesn't have an off-the-shelf answer for.
The work is engineering, not tooling.
We're not reselling a chatbot platform with your logo on it. Every system is scoped to your actual workflows, built against your actual data, and tested before it touches a real customer.
Built on your stack
No separate app for your team to log into. Everything runs through the tools you already use: Zendesk, Stripe, your CRM, your database.
Human-in-the-loop by default
Every system launches with a human reviewing its work. Autonomy is a setting we turn up once we've watched it perform, not a starting assumption.
Owned outright
When we hand off, you get the source, the credentials, and the documentation. Nothing is licensed back to us or held behind a subscription.
Measured in hours, not dashboards
We track what a system takes off someone's plate each week. If it isn't saving real time, it doesn't ship.
A five-week build, not a six-month consulting engagement.
Audit
Week 1We map every workflow touching support, onboarding, and billing, and flag where AI removes hours, not just tasks.
Build
Weeks 2 to 4We build the agents and pipelines against your real tools and data, in a staging environment your team can poke at.
Integrate
Week 5Systems go live behind guardrails: human-in-the-loop where it matters, fully autonomous where it doesn't.
Hand off
OngoingYou get documentation, dashboards, and ownership. We stay on for tuning, not as a dependency.
Typical time from the first audit call to a live system handling real tickets.
Coverage on tickets, onboarding, and billing exceptions, including weekends.
New hires required to run what we hand off. It's built to work with your current team.
Before you book a call.
The things most teams ask before handing over access to a support inbox or a billing system.
Tell us what's eating your team's time. We'll tell you what to automate first.
A 30-minute call, no deck. We'll look at your stack and give you a straight answer on what's worth building and what isn't.
